Returns & Exchanges
At Norrsken Windows & Doors, we strive for perfection in every frame; however, if your order is damaged or incorrect upon delivery, we offer a structured return process for all standard and bespoke units. Please note that custom-manufactured products are subject to specific terms based on their unique specifications.
Inspection and Notification
Thoroughly inspect all windows and doors upon arrival and notify our support team of any discrepancies or transit damage within 48 hours of delivery.
Return Authorization
Submit a formal request through our portal to receive a Return Material Authorization (RMA) number and detailed instructions for the collection of your items.
Secure Packaging
Ensure all products are secured in their original protective packaging and placed on the delivery pallets to prevent further damage during return transit.
Quality Assessment and Refund
Once your items are received at our warehouse, our technical team will conduct a quality inspection before processing your replacement or full refund.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing